Shipping Policy

Last updated: 10 July 2026

This Shipping Policy explains how orders placed through the SEVENCELL DEVICES website are processed, shipped and delivered.

SEVENCELL DEVICES is operated by SHBKT ALJWAL MOBILE PHONES & ACCESSORIES TRADING L.L.C, Dubai, United Arab Emirates.

1. Delivery Coverage

We currently deliver eligible online retail orders to supported addresses within the United Arab Emirates.

Delivery availability depends on the customer’s location, the selected product, courier coverage and the delivery options displayed at checkout.

Certain remote or restricted locations may require additional delivery time or may not be serviceable by our courier partners.

We do not normally deliver to PO boxes. A complete physical delivery address and an active UAE telephone number must be provided.

International delivery is available only where:

• An international shipping option is displayed at checkout; or
• The shipment has been separately confirmed by SEVENCELL DEVICES in writing.

2. Order Processing Time

Orders are normally processed within 1 to 2 business days after payment and order verification.

Business days are Monday to Friday, excluding UAE public holidays. Orders placed during weekends or public holidays will normally begin processing on the next business day.

Processing time means the period required to:

• Verify the order and payment;
• Confirm product availability;
• Complete device inspection and quality-control checks;
• Verify the IMEI or serial number;
• Prepare and securely package the product; and
• Hand the shipment to the delivery provider.

Processing time is separate from courier transit time.

High-value, Cash on Delivery, unusual or potentially fraudulent orders may require additional verification before dispatch.

3. Estimated UAE Delivery Times

After an order has been processed and dispatched, estimated delivery times are:

• Dubai: approximately 1 to 2 business days;
• Abu Dhabi, Sharjah, Ajman and Umm Al Quwain: approximately 1 to 3 business days;
• Ras Al Khaimah and Fujairah: approximately 2 to 4 business days; and
• Remote or extended-delivery areas: additional time may be required.

These are estimated delivery periods and are not guaranteed delivery appointments unless we expressly confirm a guaranteed service in writing.

The delivery estimate begins after the order has been processed, verified and handed to the courier.

4. Same-Day and Express Delivery

Same-day, next-day or express delivery is available only when expressly displayed at checkout or confirmed by SEVENCELL DEVICES before the order is placed.

Availability may depend on:

• The delivery location;
• The time the order is placed;
• Successful payment or Cash on Delivery verification;
• Product availability;
• Completion of quality-control checks; and
• Courier capacity.

Displaying a product as being in stock does not automatically guarantee same-day delivery.

5. Shipping Charges

Applicable shipping or delivery charges will be displayed at checkout before the order is submitted.

Shipping charges may vary depending on:

• The delivery location;
• The selected delivery speed;
• The product type, size, weight or value;
• Whether special handling or insurance is required; and
• Any applicable promotional or free-delivery offer.

We will not impose an additional standard delivery charge after checkout that was not disclosed before the order was placed.

Additional charges may apply where the customer requests a new service after placing the order, such as:

• Changing the delivery destination;
• Upgrading to express delivery;
• Requesting another delivery attempt after a failed delivery;
• Redirecting a shipment already in transit; or
• Requesting delivery to an unsupported or remote location.

Any such additional charge will be communicated for customer approval before it is applied.

6. Free-Shipping Promotions

Free shipping may be offered on selected products, order values, delivery areas or during specific promotional periods.

Any minimum-spend requirement and other conditions will be displayed at checkout or in the applicable promotion.

Free shipping normally applies only to standard delivery within eligible UAE locations unless expressly stated otherwise.

If part of an order is cancelled or returned and the remaining order value no longer meets the published free-shipping requirement, the original standard delivery charge may be deducted from a voluntary change-of-mind refund where permitted by law and disclosed in our Return & Refund Policy.

7. Cash on Delivery Orders

Cash on Delivery may be available for eligible UAE orders and delivery locations where displayed at checkout.

Cash on Delivery orders may require confirmation by telephone, WhatsApp, email or another verification method before dispatch.

We may limit or decline Cash on Delivery where:

• The customer cannot be contacted for verification;
• The delivery information is incomplete or cannot be verified;
• The order value exceeds the permitted Cash on Delivery limit;
• The delivery area is unsupported;
• The customer has previously refused or repeatedly failed to receive confirmed orders; or
• We reasonably suspect fraud or misuse.

The customer should arrange the accepted payment method at the time of delivery.

Any Cash on Delivery service fee will be displayed at checkout before the order is submitted.

8. Order Verification

Before dispatching an order, we may contact the customer to verify:

• The customer’s name;
• Telephone number;
• Delivery address;
• Selected product;
• Payment method; or
• Other information reasonably required to prevent fraud or delivery errors.

Failure to complete a reasonable verification request may delay or prevent dispatch.

9. Delivery Address and Contact Details

The customer is responsible for providing a complete and accurate delivery address, including where applicable:

• Emirate and city;
• Area or community;
• Building or villa name and number;
• Apartment or office number;
• Street details;
• Nearest landmark;
• Active telephone number; and
• Any necessary delivery instructions.

SEVENCELL DEVICES is not responsible for delays caused by incorrect, incomplete or outdated information supplied by the customer.

If an address correction is required, contact us immediately at sevencelldevices@gmail.com.

We cannot guarantee that an address can be changed after an order has been packed, fulfilled or handed to the courier.

10. Order Changes Before Dispatch

Requests to change the product, colour, storage capacity, quantity, payment method or delivery address must be submitted before dispatch.

A requested change is not confirmed unless SEVENCELL DEVICES accepts it in writing.

Changes may affect:

• The product price;
• Shipping charges;
• Order processing time;
• Product availability; and
• The estimated delivery date.

11. Tracking Information

Where tracking is available, the tracking number or delivery update may be sent by email, SMS, WhatsApp or through the order-status page.

Tracking information may take several hours after dispatch to become active in the courier’s system.

Customers should monitor tracking updates and remain available to receive calls or messages from the courier.

12. Delivery Attempts

The courier may contact the customer before or during delivery.

If the customer is unavailable, the courier may:

• Attempt delivery again;
• Request additional delivery instructions;
• Hold the shipment temporarily; or
• Return the shipment to SEVENCELL DEVICES.

The exact number of delivery attempts depends on the courier and delivery location.

Additional delivery charges may apply if delivery fails because:

• The address provided was incorrect or incomplete;
• The customer could not be contacted;
• The customer was unavailable after confirming delivery;
• The customer refused an order that matched the confirmed purchase; or
• The customer requested redelivery or redirection.

Any redelivery fee will be communicated before the shipment is sent again.

13. Refused and Unclaimed Orders

If a confirmed order is refused or remains unclaimed without a valid product-related reason, the shipment may be returned to us.

For prepaid orders, any approved refund may be reduced by reasonable and non-recoverable shipping or return costs where permitted by law and under our Return & Refund Policy.

For Cash on Delivery orders, repeated unjustified refusals or failed deliveries may result in:

• Cash on Delivery being disabled for future orders;
• Advance payment being required;
• A redelivery fee being charged; or
• Future orders being declined.

This does not affect the customer’s rights where the product delivered is damaged, defective, incorrect, incomplete or materially misdescribed.

14. Receiving the Shipment

An order may be delivered to:

• The named customer;
• A household member;
• An employee or receptionist at the delivery address;
• Building security; or
• Another person reasonably authorised to receive the shipment.

The courier may request a signature, delivery code, identification or other proof of receipt.

Where the customer provides a delivery code or authorises another person to receive the package, delivery to that person will normally be treated as completed.

For high-value orders, we may require delivery directly to the named customer or another verified recipient.

15. Inspection Upon Delivery

Please inspect the external package as soon as it is delivered.

If the package appears opened, heavily damaged or tampered with, customers should:

• Inform the courier immediately;
• Take clear photographs or video of the package;
• Keep all packaging and delivery labels; and
• Contact SEVENCELL DEVICES as soon as possible.

After opening the package, confirm that:

• The correct product was delivered;
• The product and included accessories are present;
• The product has no delivery-related physical damage; and
• The IMEI or serial number has not been altered.

Delivery-related damage, missing items or an incorrect product should preferably be reported within 48 hours of delivery.

Prompt reporting helps us investigate the shipment with the courier. Reporting after 48 hours does not automatically remove any mandatory legal right.

16. Damaged, Missing or Incorrect Shipments

If an order arrives damaged, incomplete or incorrect, contact us at:

sevencelldevices@gmail.com

Please provide:

• Your full name;
• Order number;
• Telephone number;
• A description of the issue;
• Photographs of the external package;
• Photographs of the delivery label;
• Photographs or video of the product and damage; and
• Any other information reasonably required for investigation.

Do not discard the original packaging, delivery label or included materials until the claim has been reviewed.

Where the issue is confirmed, an appropriate remedy may include collection, repair, replacement, completion of the missing items or refund, depending on the circumstances and applicable law.

17. Lost Shipments

If tracking shows no meaningful movement for an unusual period or the shipment appears lost, contact us so that we can investigate with the courier.

A shipment will not be treated as permanently lost solely because it is delayed.

Where the courier confirms that a prepaid shipment was lost before delivery, we will arrange an appropriate replacement or refund, subject to product availability and applicable law.

We may require the customer to cooperate with reasonable courier or insurance investigations.

18. Delivery Delays

Delivery estimates may be affected by circumstances outside our reasonable control, including:

• Courier network delays;
• Customer unavailability;
• Incorrect delivery information;
• Severe weather;
• Traffic restrictions;
• Public holidays or peak shopping periods;
• Customs or regulatory inspections;
• Security incidents;
• Government action;
• Public emergencies;
• Technical failures; or
• Other force-majeure events.

We will take reasonable steps to communicate material delays and assist with the delivery.

If we become unable to fulfil an accepted order, we will contact the customer and provide an appropriate option, which may include a revised delivery estimate, alternative product or refund.

19. Split Shipments

An order containing multiple products may be delivered in more than one shipment where:

• Products are stored in different locations;
• Part of the order requires additional processing;
• Separate packaging is safer; or
• A split shipment will prevent unnecessary delay.

Where practical, we will notify the customer that the order has been divided into separate shipments.

The customer will not be charged an additional standard shipping fee solely because we choose to split an order after checkout.

20. Risk of Loss and Ownership

For UAE retail orders where delivery is arranged by SEVENCELL DEVICES, the risk of loss or damage normally transfers to the customer when the product is delivered to the customer or an authorised recipient.

If the customer independently appoints a courier that was not offered or arranged by SEVENCELL DEVICES, risk may transfer when the product is handed to that courier, to the extent permitted by applicable law.

Ownership of the product transfers only after full cleared payment has been received.

21. Customer Collection

SEVENCELL DEVICES operates from a business office and does not operate a public retail showroom unless expressly stated otherwise.

Customer collection is available only where:

• A collection option is displayed at checkout; or
• Collection has been arranged and confirmed by us in advance.

Customers should not visit the business address without a confirmed collection appointment.

For collection orders, we may require:

• The order confirmation;
• Valid identification;
• Payment verification; and
• Written authorisation where another person collects the order.

22. International Orders

International orders are accepted only where international delivery is offered at checkout or separately approved in writing.

International delivery times are estimates and may be affected by customs, local authorities and destination-country courier services.

Unless expressly stated otherwise, the recipient is responsible for:

• Customs duties;
• Import VAT or sales taxes;
• Customs-clearance charges;
• Brokerage fees;
• Local regulatory requirements; and
• Any other destination-country charge.

International customers are responsible for checking whether the product can lawfully be imported, activated and used in the destination country.

We are not responsible for:

• Customs delays;
• Import restrictions;
• Carrier or network incompatibility that was disclosed or reasonably identifiable before purchase;
• Charges imposed by destination-country authorities; or
• A customer’s failure to complete customs-clearance requirements.

If an international shipment is rejected, abandoned or returned because the recipient did not pay import charges or complete customs requirements, any refund will be subject to inspection and may exclude non-recoverable shipping, customs, return and administrative costs where permitted by law.

23. Wholesale and B2B Shipments

This policy primarily applies to eligible retail orders placed through our website.

Wholesale, reseller, bulk-quantity, export and other B2B orders may be governed by separate shipping terms stated in:

• A quotation;
• Proforma invoice;
• Commercial invoice;
• Purchase agreement;
• Shipping instruction; or
• Other written agreement.

B2B shipping terms may include separate arrangements concerning:

• Freight charges;
• Insurance;
• Customs documentation;
• Incoterms;
• Risk transfer;
• Inspection;
• Freight forwarders; and
• Export or import responsibilities.

Where separately agreed B2B shipping terms conflict with this policy, the separately accepted written terms will apply to that commercial transaction to the extent permitted by law.

24. Returns

Shipping a product back to us is governed by our Return & Refund Policy.

Products must not be returned without prior return approval and instructions from SEVENCELL DEVICES.

For approved returns:

• SEVENCELL DEVICES will arrange or cover reasonable return shipping where the product is confirmed as damaged during delivery, defective, incomplete, materially misdescribed or incorrectly supplied;
• The customer will normally pay return shipping for an approved voluntary change-of-mind return; and
• The customer is responsible for securely packaging the product and following the provided return instructions.

25. Contact Us

For shipping, delivery or tracking questions, contact:

SEVENCELL DEVICES
Operated by SHBKT ALJWAL MOBILE PHONES & ACCESSORIES TRADING L.L.C
Dubai, United Arab Emirates
Email: sevencelldevices@gmail.com
Telephone / WhatsApp: [ADD OFFICIAL CUSTOMER-SUPPORT NUMBER]
Website: the7cell.com

Please include your order number when contacting us about an existing order.

Nothing in this Shipping Policy excludes, restricts or reduces any consumer right or legal remedy that cannot lawfully be excluded under the applicable laws of the United Arab Emirates.