Refund policy

Return & Refund Policy

Last updated: 10 July 2026

This Return & Refund Policy applies to eligible retail orders placed through the SEVENCELL DEVICES website.

SEVENCELL DEVICES is operated by SHBKT ALJWAL MOBILE PHONES & ACCESSORIES TRADING L.L.C, Dubai, United Arab Emirates.

14-Day Return Policy

You may request a return within 14 calendar days from the date your order is delivered.

Return requests made after the 14-day return period may not be accepted unless the product remains eligible for service under our Warranty Policy or applicable consumer protection laws.

Our 14-day return period is separate from any warranty provided with the product.

Return Eligibility

To qualify for a return, the following conditions must be met:

  • The return request must be submitted within 14 calendar days after delivery.
  • The item must be the same product supplied with the order, and its IMEI or serial number must match our sales and inspection records.
  • The item must not have suffered accidental damage, impact damage, liquid damage, misuse, neglect or unauthorised repair after delivery.
  • The item must not be materially altered from the condition in which it was delivered, except for reasonable inspection and testing.
  • All passcodes, Apple IDs, Google accounts, Samsung accounts, Find My iPhone, Find My Device, activation locks and other security locks must be removed.
  • All personal data, SIM cards and eSIM profiles must be removed before returning the device.
  • The product must be returned with all supplied accessories, packaging, manuals, promotional items and free gifts, where applicable.
  • A valid receipt, order confirmation or other proof of purchase must be provided.

SEVENCELL DEVICES is not responsible for personal information left on a returned product. Customers should back up and securely erase their data before returning any device.

Refurbished and Pre-Owned Devices

Refurbished and pre-owned devices may show cosmetic signs of previous use according to the condition grade displayed on the product page.

A return will not be accepted solely because of a characteristic that was clearly disclosed before purchase, including:

  • Cosmetic scratches, marks or signs of previous use consistent with the advertised condition grade;
  • The disclosed battery health or battery condition;
  • The disclosed device condition, colour, region or model specification;
  • The use of compatible or replacement components where this was disclosed; or
  • Minor cosmetic variations that do not materially differ from the advertised condition.

This does not affect your rights where the device is defective, unsafe, incomplete, incorrectly described or materially different from the product ordered.

How to Request a Return

To request a return, contact us at:

sevencelldevices@gmail.com

Please use the following email subject:

Return Request – Order #[Your Order Number]

Your return request should include:

  • Your full name;
  • Your order number;
  • The product name;
  • The reason for the return;
  • A description of any fault or issue; and
  • Clear photographs or a short video if the product arrived damaged, defective or incorrect.

Photographs and videos help us evaluate the issue but do not replace any rights available under applicable law.

If your return request is accepted, we will provide return authorisation and instructions explaining how and where to send or deliver the product.

Do not send a product back before receiving return approval and instructions from us. Items returned without prior authorisation may be refused or returned to the sender.

After receiving return approval, the product must normally be handed to the approved courier or delivered to the authorised return location within 7 calendar days, unless otherwise agreed by us in writing.

Damaged, Defective, Incomplete or Incorrect Orders

Please inspect your order as soon as it is delivered.

If the product arrives damaged, defective, incomplete, materially different from its description or if you receive the wrong item, contact us immediately, preferably within 48 hours of delivery.

Where the issue is attributable to SEVENCELL DEVICES or the delivery process, we will assess the product and provide an appropriate remedy. Depending on the circumstances, this may include repair, replacement or refund.

Reporting an issue after 48 hours does not automatically remove any rights available under applicable consumer protection laws. However, prompt reporting helps us investigate delivery-related damage or missing items.

Change-of-Mind Returns

A change-of-mind return may be accepted within the 14-day return period where the product meets all return eligibility conditions.

Examples of change-of-mind returns include:

  • The customer no longer wants the product;
  • The customer ordered the wrong model;
  • The customer selected the wrong colour or storage capacity; or
  • The customer purchased another product instead.

For an approved change-of-mind return:

  • The customer will normally be responsible for return shipping costs;
  • The original delivery charge will normally not be refunded; and
  • The customer remains responsible for the product until it is safely received by us.

Return Shipping Costs

Where a return is approved because the item was defective, damaged during delivery, incomplete, materially misdescribed or incorrectly supplied, SEVENCELL DEVICES will arrange or cover reasonable return shipping costs.

Where the return is due to a change of mind, incorrect model selection, incorrect colour selection, incorrect storage selection or another reason not attributable to SEVENCELL DEVICES, the customer will normally be responsible for the return shipping cost.

A tracked and insured delivery service should be used when the customer is responsible for returning the product.

Any shipping method or cost must be approved by SEVENCELL DEVICES in advance where reimbursement is requested.

Inspection of Returned Products

All returned products will be inspected and verified after receipt.

The inspection process may include:

  • IMEI and serial-number verification;
  • Physical and cosmetic-condition inspection;
  • Liquid and impact-damage checks;
  • Functional and diagnostic testing;
  • Activation-lock and account-status checks;
  • Accessory and packaging verification; and
  • Comparison with our dispatch and quality-control records.

We will notify you after the inspection and confirm whether the return has been approved, partially approved or rejected.

A return may be rejected, or the refundable amount may be reasonably reduced where permitted by law, if:

  • The returned product is not the product originally supplied;
  • The IMEI or serial number does not match our records;
  • The product has been damaged after delivery;
  • Parts, accessories, packaging or promotional items are missing;
  • Security locks, activation locks or personal accounts have not been removed;
  • The product has been tampered with or repaired without authorisation;
  • The product shows use materially beyond reasonable inspection and testing; or
  • The condition or value of the product has been reduced while in the customer’s possession.

We will not make deductions for faults, damage or deterioration attributable to SEVENCELL DEVICES.

Non-Returnable Items

The following products are not eligible for voluntary change-of-mind returns:

  • Gift cards;
  • Customised, personalised or specially sourced products;
  • Products clearly identified as final sale or non-returnable before purchase;
  • Opened hygiene-sensitive products, including in-ear headphones or earphones, unless defective;
  • Digital products, activated services or used activation codes;
  • Products damaged through accident, misuse, liquid exposure, impact, neglect or unauthorised repair;
  • Products with removed, altered, damaged or unreadable IMEI or serial numbers;
  • Products returned with an active account, activation lock, device-management lock or passcode; and
  • Free promotional items unless returned together with the main product.

These exclusions do not remove any mandatory rights relating to defective, unsafe, counterfeit, incorrectly supplied or materially misdescribed goods.

Sale and Clearance Items

Sale or clearance items may not be eligible for voluntary change-of-mind returns where this restriction was clearly displayed before purchase.

However, the sale or clearance status of a product does not remove applicable rights where the product is defective, damaged, unsafe, incomplete or materially different from its description.

Exchanges

Approved exchanges are subject to product availability.

If the requested replacement product is available, we may arrange a direct exchange. If it is unavailable, we may offer an alternative product, store credit or refund, depending on the circumstances and applicable law.

Any price difference between the returned product and the replacement product must be paid or refunded as applicable.

Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will normally be issued within 10 business days after refund approval.

Refunds will be made to the original payment method wherever reasonably possible.

For Cash on Delivery orders or payment methods that cannot receive a reversal, the refund may be processed through bank transfer or another payment method agreed with the customer.

The customer may be required to provide accurate bank-account information and proof of identity for fraud-prevention and payment-verification purposes.

Your bank, card issuer or payment provider may require additional time to process and display the refund after it has been issued by us.

If more than 15 business days have passed since your refund was approved, contact us at:

sevencelldevices@gmail.com

Original shipping fees, international duties, customs charges and payment-processing charges are not normally refundable for voluntary change-of-mind returns, except where required by law or where the return resulted from an error attributable to SEVENCELL DEVICES.

Order Cancellations

You may request cancellation of an order before it has been fulfilled, packed for dispatch or handed to the delivery company.

Once an order has been fulfilled or dispatched, cancellation may no longer be possible. The order may instead need to be handled as a return after delivery under this policy.

Submitting a cancellation request does not guarantee cancellation. We will confirm whether the cancellation has been successfully approved.

SEVENCELL DEVICES may cancel an order where:

  • The product is unavailable or incorrectly listed;
  • The price or product information contains a material error;
  • Payment cannot be verified;
  • Fraudulent or suspicious activity is identified;
  • The delivery address is incomplete, incorrect or unsupported; or
  • The order cannot reasonably be fulfilled.

If we cancel a prepaid order, any payment received for the cancelled product will be refunded.

Warranty Claims After 14 Days

If a product develops a covered fault after the 14-day return period, the claim will normally be handled under our separate Warranty Policy.

Depending on the product, fault and applicable warranty terms, the available remedy may include inspection, repair, replacement or another remedy required under applicable law.

Accidental damage, liquid damage, impact damage, misuse, unauthorised repair and normal wear and tear are not treated as manufacturing faults unless expressly covered by an additional protection plan.

Retail and Wholesale Orders

This 14-day voluntary return policy applies to eligible retail consumer purchases made through our website.

Wholesale orders, bulk-quantity purchases, reseller transactions, trade sales, specially negotiated orders and B2B invoices may be governed by separate written sales terms, quotations, invoices or agreements.

The voluntary change-of-mind provisions in this policy do not automatically apply to wholesale or B2B transactions. This does not exclude any right that cannot legally be excluded.

Contact Us

SEVENCELL DEVICES
Operated by SHBKT ALJWAL MOBILE PHONES & ACCESSORIES TRADING L.L.C
Dubai, United Arab Emirates
Email: sevencelldevices@gmail.com
Website: the7cell.com

Nothing in this policy is intended to exclude, restrict or reduce any consumer right that cannot legally be excluded under the applicable laws of the United Arab Emirates.